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This is our story of immigration struggles and moving to Mexico so our family can be together. Thanks for stopping by and hope you enjoy!

Beware....airport payphones


Just a warning for anyone thinking about using a phone at LAX (or possibly any airport) don't use a credit card.....

When i arrived to LAX on April 6th i wanted to call Cesar to let him know we made it there. Now we have a US number in Mexico (WA state area code) I typed in the number and the phone said it would cost $1.00, i only had 3 quarters so i swiped my credit card. An automated operater immediatly picked up and said my call could not go through please try again. I tried 2 more times before buying a $10 phone card (that only worked for 2min)

Fast forward to today. I have six charges on my credit card. Three from one company all in the amount of $19.98, three from another company all in the amount of $11.67. I have spoken to both companies, who both claim to have payphones at LAX, they are not affliated in anyway with each other, adn they are both charging me for the exact same three calls (they both gave me the same time and numbers) So for three calls that did not go through, i am being charged over $100

Now both companies told me they are going to look into the charges, and i am filing a dispute with my bank, and God willing i won't have to pay any of the charges, or i would be even fine paying the $1.00 charge three times (which even then my call never even connected) Not a great way to start my vacation. Spending hours on the phone arguing with customer service companies and worrying about what if i can't fix the problem.

Live and learn i suppose. Keep your fingers crossed it gets worked out. I will keep you updated.

6 comments:

Stephanie G said...

Hi,I have been reading your blog for about 2 weeks now. You inspired me to write my own blog. Thanks for the help your blog has gave me as we adjust to life here in Mexico.
How did you get an American number in Mexico? It would be a great help for my family to bge able to call me without paying a fortune or me call them without paying a major fortune. Thanks in Advance. Enjoy your stay in the US .

Rebecca said...

Stephanie, Glad you found me, i am gonna go check out your blog. We use MagicJack. I thought it was a gimmick but we have been using it over a year. You need a high speed internet connection, you can pick a number for whaterver area code you like. You get unlimited free incoming and outgoing calls to anywhere in teh US for $20 a year

Lisa n Javi said...

Wow that really sucks. I hope everything works out and you dont have to pay for all those charges. Good luck!

Katie said...

That's ridiculous!

Jackie said...

I can imagine how frustrated you must feel! I hope it all works for you!

Kelsey said...

That's crazy!! And being on the phone with those companies is sooo frustrating! Sorry you have to deal with this amongst everything else. BTW, we have MagicJack too in El Salvador and LOVE IT!

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